Privacy Policy

Last updated April 15, 2024

1. Introduction

At 10XTraders.AI ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide, including:

  • Name and email address
  • Account credentials
  • Trading preferences and settings
  • API keys and related trading configuration
  • Communication preferences

2.2 Automatically Collected Information

When you access our platform, we automatically collect:

  • Device and browser information
  • IP address and location data
  • Usage patterns and preferences
  • Performance and error data

3. How We Use Your Information

We use the collected information for:

  • Providing and maintaining our services
  • Processing your trading activities
  • Improving our platform and user experience
  • Communicating with you about updates and changes
  • Ensuring platform security and preventing fraud
  • Complying with legal obligations

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no electronic transmission or storage system is 100% secure, and we cannot guarantee absolute security.

5. Third-Party Services

We may use third-party services for:

  • Analytics and performance monitoring
  • Payment processing
  • Communication services
  • Cloud infrastructure and hosting

These services may collect information sent by your browser as part of a web page request. They have their own privacy policies governing the use of such information.

6. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Object to data processing
  • Request data portability
  • Withdraw consent at any time

7. Contact Us

If you have questions about this Privacy Policy or our practices, please contact us at: privacy@10xtraders.ai

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this policy.